Customer Happiness Staff shall commit to the following:

• Receiving customers in a friendly way and treating them with due care and respect
• Providing customers with excellent and high-quality service
• Addressing customers’ applications, attending to their requests with no delay, and responsively exerting utmost effort to meet their needs
• Giving accurate information about Beit Al Khair Society and requirements in a clear way
• Simplifying procedures and reducing service delivery time
• Answering phone calls, receiving applicants and visitors, and communicating with the departments concerned to guide customers to the right place in view of their requests
• Showcasing and promoting of Beit Al Khair society and programs in a professional way

To deliver excellent service, customers are kindly requested to consider the following:

• Showing appreciation and respect to the Beit Al Khair Society staff

• Responding adequately to the queries of service providers to help deliver a better and timely service

Abdeen Taher Alawadhi

General Manager