Copyrights are reserved for Beit Al Khair Society. No part of this document / policy may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the general director; whoever fails to do so shall be held responsible.
We are committed to providing reliable quality services and ensuring full control. This means nothing but quality services for all beneficiaries. All external quality benchmarks are to be met by the General Administration, administrative units and quality coordinators. We are all set to be a role model for charitable entities in the country by providing the best services, in view of the country vision, achieving the national agenda and bringing happiness to all customers through:
We try our best to keep improving all these areas and leveling up our services to best meet the needs and future expectations of our customers, partners and other stakeholders.
The requirements of quality management system are an integral part of the Society. They go in line with our strategic plan and regulatory risk assessment which are annually reviewed to make sure that our quality management system is properly updated.
Beit Al Khair Society, meeting the requirements of ISO 10002: 2018, ISO 10004: 2018, ISO 9001: 2015, will remain committed to fulfilling customer needs, ensuring legal and regulatory compliance and enhancing customer satisfaction. The requirements of ISO 9001: 2015 specify the quality objectives framework and continuous improvement of our Quality Management System (QMS).
Beit Al Khair Society quality objectives and priorities are defined in terms of achieving our strategic objectives, meeting the needs of our stakeholders and our management of risks and opportunities. These are apart from our tireless effort to keep improving all areas of quality management system and customer services.
The leadership responsibility of our quality management system is on the general administration and quality coordinators. This is part of their leadership responsibility and commitment to developing and implementing quality management system and constant improvement of its effectiveness by:
All employees are responsible for implementing the requirements of ISO 9001: 2015 ISO 10002: 2018, ISO 10004: 2018, ISO 9001: 2015 to ensure quality consistency in all our operations.
The General Administration and Quality Coordinators are responsible for promoting our quality policy among all employees, volunteers as well as our external and internal service providers to ensure that all our quality expectations are well known and understood.
This policy will be available on our website and will be submitted to any person or organization involved in delivering our activities. Any specific quality requirements relating to how the process, product or service is delivered will be determined in any contract or agreement under this activity. The General Administration will annually review the list of the parties that need to be aware of our quality policy and quality requirements.
The General Administration should review the quality management system and customers’ feedback and satisfaction systems, at least every twelve months, to ensure their constant relevance, adequacy and effectiveness. This review includes evaluation of improvement opportunities and the need for QMS changes, including quality policy and quality objectives. The validity of the administrative review is to be determined in the Management Review Procedure document. The General Administration shall make any decision and determine the required procedures related to the following:
Beit Al Khair Society is committed to incessant improvement of the effectiveness of its quality management system by:
Any progress in implementing the requirements of this policy and quality management system will be measured through the Society management review process and in view of the data above, during the management review meeting. The results of this review will be presented to the General Administration. As and when there is any concern re the quality of our services, either via external feedback or complaint, or through internal monitoring, we shall remain committed to investigating the problem and resolving it positively and as quickly as possible, in accordance with our procedures. We will always strive to learn about and optimize any arising issues.
This policy has been developed to be regularly reviewed by the General Administration to remain relevant and consistent with the Society's strategy and policies.