Beit Al Khair Call Center Receives Over 32,780 Calls Since the Beginning of 2025
- By Media
- 24-09-2025
Beit Al Khair Society confirmed that its call center, accessible at 04 381 0000, has received more than 32,780 calls since the beginning of 2025. This strong engagement reflects the high level of public trust in the Society and a growing desire for direct communication to seek assistance and support. It also highlights the Society’s continuous efforts to strengthen transparency, build trust, and maintain effective communication with its beneficiaries.
The call center operates under the supervision of the Public Relations and Customer Happiness Department, where a dedicated team of four female staff members, along with their supervisor, respond daily to inquiries, process support requests with care and professionalism, and provide updates on application statuses. They also handle complaints, directing them to the relevant department or branch when necessary. The center uses an advanced system equipped with specialized screens to accurately log call details, ensuring timely follow-up and high-quality support.
The call center’s role goes beyond routine services. It actively supports seasonal assistance campaigns, such as registering beneficiaries for Ramadan food distributions, and managing school aid requests during the back-to-school period. These efforts ensure that support reaches eligible families at the right time — efficiently and without complication.
Staff members operate on a structured weekly schedule:
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Monday to Thursday from 7:00 AM to 2:00 PM
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Fridays from 7:30 AM to 11:30 AM
This ensures the lines remain open to anyone in need of support. The Society is committed to providing a seamless and compassionate communication experience, where every caller is treated not as a number, but as a valued individual — listened to with empathy and served with dignity and care.
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